Shipping policy

Shipping Policy

At RUST, we aim to make sure your order reaches you safely and on time. Please review our shipping policy below before placing your order.

Order Processing

* Orders are processed within 1–2 working days after the order is confirmed.
* Orders placed on weekends or public holidays will be processed on the next working day.
* Once your order has been dispatched, you will receive the relevant tracking information where available.
* In some cases, order processing may take longer during sales, promotions, or high-order periods.

Delivery Time

* Standard delivery within Pakistan usually takes 3–5 working days after dispatch.
* Delivery times may vary depending on your location and courier service.
* Remote areas may require additional delivery time.
* Delivery timelines are estimates and are not guaranteed.

Shipping Charges

* Shipping charges will be displayed at checkout before you complete your order.
* Any applicable shipping charges are the responsibility of the customer unless a free-shipping offer is specifically mentioned.
* Shipping charges are non-refundable in case of a return or refund.

Address & Order Information

Please make sure your name, phone number, and complete delivery address are correct when placing your order.

RUST is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you need to change your delivery information, please contact us as soon as possible after placing your order. Once an order has been dispatched, changes to the delivery address may not be possible.

Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable or refuses to receive the parcel, the order may be returned to our warehouse.

Any additional shipping or re-delivery charges resulting from an unsuccessful delivery may be the responsibility of the customer.

Delayed or Lost Orders

While we work with reliable courier services, delivery delays can sometimes occur due to weather conditions, public holidays, operational issues, or other circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact us so we can assist you in checking the status with the courier company.

RUST is not responsible for delays caused by circumstances beyond our reasonable control.

Damaged Packages

Please inspect your package carefully when you receive it.

If the package appears damaged or opened, please contact us as soon as possible and provide photographs or videos of the package and the item received. We will review the issue and assist you accordingly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: rustwear1@gmail.com

You can also contact us through our official Instagram/Facebook pages.