FAQ
1. How can I place an order?
You can place an order directly through our website. Select your desired product, choose the available size, add it to your cart, and proceed to checkout.
2. How long will my order take to arrive?
Orders are usually delivered within 3–5 working days after dispatch within Pakistan. Delivery times may vary depending on your location and courier service.
3. How can I check my order status?
Once your order has been dispatched, you will receive tracking information where available. You can use the provided tracking details to check your shipment status.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing the order. Once an order has been dispatched, cancellation or changes may no longer be possible.
5. Do you offer exchanges?
Yes. Exchanges are available in accordance with our Return & Exchange Policy. Exchange requests must be made within 3 days of receiving your order.
6. Can I return an item because of a sizing issue?
We do not accept returns solely because of sizing issues. However, you may request an exchange for another available size, subject to our Return & Exchange Policy.
7. What condition should an item be in for an exchange?
Items must be unworn, unused, with all tags intact, and in their original packaging. Proof of purchase is also required.
8. What if I receive a damaged, defective, or incorrect item?
Please contact us within 3 days of receiving your order and provide details and, where possible, photos or videos of the issue. We will review the matter and assist you accordingly.
9. Are shipping charges refundable?
No. Shipping charges are non-refundable. In the case of a refund, applicable shipping costs may be deducted.
10. How long does an exchange take?
Once we receive your item, it will undergo a quality check. After the QC is approved, your replacement item will be dispatched. The exchange is generally processed within 24–48 hours after receiving the returned item.
11. Do you offer refunds?
Refunds may be provided for eligible defective or incorrect items in accordance with our Return & Exchange Policy. Approved refunds are generally processed within 5–6 working days.
12. What payment methods do you accept?
Available payment methods will be shown at checkout. Depending on availability, payment options may include cash on delivery and other supported payment methods.
13. Can I order if I am outside Pakistan?
Our standard shipping service is currently intended for deliveries within Pakistan. For any special delivery request, please contact us before placing your order.
14. What should I do if my parcel is delayed?
If your parcel has not arrived within the expected delivery timeframe, please contact us with your order details so we can assist you in checking the shipment status.
15. How can I contact RUST?
For questions, complaints, or assistance with your order, contact us at:
Email: rustwear1@gmail.com
You can also DM us through our official Instagram/Facebook pages.